TrendX Help Center
How can we help?
Search the guides, or browse by topic — from linking an exchange to how the service fee is worked out.
Browse by topic
Getting started
From signing up to your first strategy running.
- Starting in one tap, without reading every setting
- Signing up and verifying your identity
- Linking an exchange account
Strategies and settings
How each of the two works, and what every setting means.
- Syncing the official settings
- The settings behind AI Strategy 2Read it in the app
- What AI Strategy 2 doesRead it in the app
Funds and Credits
Where your money is, why it's sometimes unavailable, how Credits differ from trading money.
- Will I be charged while my account is losing money
- What are Credits?
- How the service fee is worked out
FAQ
Strategy status, fees, account and data.
- Order rejected? Check which pairs your access code allows
- Keeping your account and your money safe
- Placing an order yourself
Start here
Three worth reading before you start
All three are about how the money is counted. None are long, and they're worth more of your time than any how-to here.
- 01How the service fee is worked outFee = 20% of the realized profit on each profitable closing trade. No fee on losing trades.
- 02Will I be charged while my account is losing moneyYes — fees are per profitable trade and are not offset against losses, so you may pay fees while your account value falls. Common with AI Strategy 2.
- 03What happens when Credits run outYour strategies enter reduced mode — no new positions, but they keep closing existing ones. Fees accrue and are deducted from your next purchase.
Asked most often
Will my money be transferred to TrendX?
No. It stays in your own exchange account. We place and cancel orders within the permission you gave, and there is no function to withdraw or move your assets.
SecurityWhat permission does linking an exchange need?
Only "can place orders". Not "can withdraw" — please leave that one off.
SecurityHow are fees charged?
Only on a trade that makes money, 20% of it, paid in prepaid Credits. Nothing on a losing trade, and no monthly fee.
Will I be charged while my account is losing money?
Yes, that can happen. The 20% is counted on each winning trade on its own.
It isn't netted against the losing ones, and it doesn't look at whether your account is up or down overall. So while your account total is going down, you can still be charged.
Will a strategy stop by itself?
When something goes wrong it stops and tells you — say what it recorded doesn't match the exchange, or the exchange keeps rejecting orders. Stopping only freezes it; it doesn't touch what you hold. It sells only when you press stop.
Can I delete my account?
Yes, from inside the app. Before you do, stop any running strategies and deal with open positions.
Account deletionAll articles
Every guide on the site, grouped by topic.
Getting started
Strategies and settings
- The settings behind AI Strategy 2Read it in the app
- Syncing the official settings
- What AI Strategy 2 doesRead it in the app
- What AI Strategy 1 doesRead it in the app
- The settings behind AI Strategy 1Read it in the app
- Strategy limits and cutting a lossRead it in the app
Funds and Credits
- Will I be charged while my account is losing money
- What are Credits?
- How the service fee is worked out
- Where your money comes from and where it sitsRead it in the app
- What happens when Credits run out
- How to take your money out
- Why your balance shows as unavailable
- Keeping your access code safe
- What account activation and Credits are
Still need help?
Tell us which step you're on, what's on the screen, and which exchange you use — then we can answer specifically.
We will never ask for your access code, your password, or a verification code. Anyone who asks you for these three is not us.