TrendX

Keeping your account and your money safe

Updated July 25, 2026

Protecting your account

  • Use a strong password and change it regularly; don't reuse the same password across multiple places.
  • Be wary of anyone who asks for your password / verification code / seed phrase — official staff will never ask you for these.
  • Don't click links from unknown sources, and beware of fake websites and impersonated customer support.

Protecting your funds

  • When binding your exchange API, enable trade permission only, not withdraw.
  • Your trading funds always stay in your own exchange account — the platform does not custody your assets.
  • Regularly check your exchange's login records and API usage records.

Remember: as long as you don't leak your password and don't enable withdraw permission, it's very hard for anyone to touch your money.

Still need help?

Tell us which step you're on, what's on the screen, and which exchange you use — then we can answer specifically.

We will never ask for your access code, your password, or a verification code. Anyone who asks you for these three is not us.